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Accessibility Statement

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Veronica Chase Coaching & Counselling

Everyone deserves to feel welcomed, respected, and supported. We are committed to improving access to our website, communications, and counselling services for people with disabilities.​

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Accessing our website

We want visitors to be able to access information about Veronica Chase Coaching & Counselling and our services.

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Some website pages, documents, or features may present accessibility barriers.

 

If you experience difficulty accessing information or using our website, please contact us so we can explore another way to assist you.

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Communication and counselling needs

Veronica Chase Coaching & Counselling does not currently provide counselling in American Sign Language (ASL).

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If you have hearing, vision, or other accessibility needs, please contact us before booking so we can discuss your requirements, possible accommodations, and whether our services can meet your needs.

We will work with you to explore appropriate accommodations, consistent with applicable legal obligations. If we are unable to provide an appropriate service after exploring accommodation options, we can discuss alternative providers or referral resources.

Third-party features

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Our website may include third-party booking tools, videos, or links to external websites. Their accessibility may vary.

If a third-party feature creates a barrier to accessing our services, please let us know so we can explore another way to assist you.

Contact us

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When contacting us, please describe the difficulty you encountered, include the relevant page address if available, and let us know your preferred way to receive a response.

 

You do not need to include sensitive counselling or medical information in your initial message.

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We will acknowledge accessibility requests as promptly as possible and discuss appropriate next steps with you.

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Help accessing information or booking

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If you have difficulty reading website content, using a feature, or booking an appointment, please contact us. Depending on your needs, assistance may include:

  • Providing information in an alternative format.

  • Helping you book an appointment.

  • Discussing suitable communication options.

  • Exploring accommodations for accessing counselling services.

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